About Zenos

Living in a data-driven era, a trusted partner for data management services can make a big difference. As an administrative support provider, Zen Outsourcing Services, or Zenos, helps clients streamline their business by outsourcing their non-core activities. Zenos offers qualified resources and solutions to startup, small and mid-sized organizations at competitive costs, all with a flexible and relaxed, stress-free, Zen-approach.

Although it is essential for ensuring the smooth running of business operations, managing activities such as data entry, database management, email responding, setting appointments, or online research can be time-consuming and uninspiring for employees. Zenos provides businesses with a temporary, as well as long-term administrative support mechanism, thanks to a specialized and experienced team located in Bosnia and Herzegovina.

Companies often lose valuable time and resources on productivity-killing tasks

It is easy to go from DIY (do it yourself) to DIA (do it all) and become overwhelmed

Lack of efficient resource allocation leads to decreased productivity

Zenos provides businesses with a temporary, as and when, as well as long-term, ongoing support mechanism, thanks to a specialized and experienced team located in Bosnia and Herzegovina.

MISSION

We are becoming a trusted long-term partner for small and medium enterprises in admin, back-office and marketing services.
We let business do business by focusing on their core tasks, while we take care of the peripheral activities.

VISION

We aim to be the regional leader in providing the full admin and marketing services package, as well as an equal player in the global outsourcing market.

WORKING WITH ZENOS

Wondering how we can make it work? Here is the basic outline of the process we follow when cooperating with our clients.

Signing a CDA

Needs recognition

Solution proposal

Terms of cooperation

Project kick-off

Regular follow-ups

Project delivery and feedback

Admin work includes dealing with sensitive information and we place high value on information security. We do not expect clients sharing any type of documentation without a Confidentiality Disclosure Agreement (Non-disclosure Agreement) in place.

Our cooperation starts with the discussion on the client’s current status and future goals. We aim to discover if additional resources and/or competencies from our side would benefit the organization.

We approach each project individually and work together with the client on finding the most efficient and effective solution for them. We tailor the solution to the specific need and do our best to be as flexible as we can without compromising the quality standards.

The chosen solution is to be clearly defined in terms of project deliveries, timeline, pricing and payment terms in the form of a Service Agreement. We believe that setting realistic expectations is one of the keys to a successful partnership.

Outsourcing any kind of services can suffer communication failure due to numerous factors. We do our best to initiate open and effective communication from the very start of any project.

Our assigned project managers are responsible for keeping the client in the loop at all times during the course of the project. It goes beyond saying that having a small and responsive team allows us to react quickly to potential challenges along the way.

We don’t consider a project finalized until the client confirms that the delivery matches the agreed upon output. Since our goal is becoming a trusted partner for our clients in the long- run, we value all feedback given at the closing of a project.